Refund Policy

This Refund & Cancellation Policy outlines the terms applicable to UAE visa application assistance, flight bookings, hotel reservations, travel insurance, and Dubai & UAE tour services arranged through VISA MATATA INTERNATIONAL (Reg. No. 584085).

1. UAE e-Visa Application Assistance Fees

• Before Submission to Immigration Portal: If you request a cancellation in writing before your 30-day or 60-day UAE e-Visa application has been lodged with the immigration portal, eligible visa portal fees will be refunded less a standard administrative document-review charge.
• After Submission to UAE Immigration: Once a UAE visa application has been submitted to official UAE immigration channels, government/immigration visa fees and processing charges are strictly non-refundable, regardless of whether the application is approved, delayed, or rejected by UAE immigration authorities.

2. Flight Bookings, Hotels & Travel Insurance

• Airline Tickets: Flight cancellations, date changes, and refunds are governed by the specific fare rules of the operating airline (e.g., Emirates, flydubai, Etihad Airways, Air Tanzania, Ethiopian Airlines, Turkish Airlines).
• UAE Hotel Reservations: Refund eligibility depends on the rate type selected (Flexible/Refundable vs. Non-Refundable Promotional Rate) and the hotel’s cancellation deadline.
• Travel Medical Insurance: Insurance policies may only be cancelled or amended prior to the policy start date and prior to use in a visa submission, subject to the insurer’s policy terms.

3. Dubai & UAE Tour Bookings

• Standard Excursions & Desert Safaris: Cancellations received at least 48 hours before the scheduled tour pickup typically qualify for a date reschedule or refund (excluding non-refundable timed attraction tickets).
• Timed Entry Attraction Tickets: Issued tickets for Burj Khalifa At The Top, Museum of the Future, Ski Dubai, and UAE theme parks are generally non-refundable once confirmed.

4. How to Request a Cancellation or Refund Review

To request a booking modification, cancellation, or refund assessment, please email our billing and operations desk at hello@visamatata.com with your full name, passport/booking reference, and payment receipt. Approved refunds are processed back to the original payment channel within 7–14 working days.