Privacy Policy

1. Introduction & Data Controller

VISA MATATA INTERNATIONAL (Registered Business No. 584085), headquartered at PAPU Tower 6th Floor, 10636 Moshi Rd, Arusha, Tanzania (“VISA Matata”, “we”, “us”, or “our”), respects your privacy and is committed to protecting the personal data you share with us when requesting UAE visa application assistance, flight bookings, hotel reservations, travel insurance, or Dubai & UAE tour services.

2. Personal Information We Collect

Depending on the UAE service you request, we may collect and process the following categories of personal data:

• Identity & Travel Document Data: Full name, nationality, date of birth, passport bio-data page scans, passport-size photographs, national ID copies, and birth certificates (where required for minor travellers).
• Contact Information: Email address, phone number, WhatsApp number, and residential or corporate address.
• Travel & Booking Details: Preferred travel dates, flight itineraries, hotel preferences, tour selections, and emergency contact details.
• Technical & Website Usage Data: IP address, browser type, language preference, theme preference, and interaction logs collected via cookies and standard analytics.

3. How We Use Your Information

We process your personal information strictly for legitimate business and service-delivery purposes, including:

• Preparing, verifying, and submitting your 30-day or 60-day UAE Tourist e-Visa application through authorized channels.
• Coordinating flight reservations, UAE hotel bookings, travel medical insurance policies, and Dubai/Abu Dhabi tour bookings.
• Communicating application updates, travel vouchers, and customer support responses via email (hello@visamatata.com) and WhatsApp (+255 741 017 017).
• Complying with applicable Tanzanian, UAE, and international travel, immigration, and legal obligations.

4. Data Sharing & Third-Party Disclosure

We never sell or rent your personal data to third-party marketers. We share relevant application or booking data only with trusted entities necessary to fulfill your requested service:

• Authorized UAE visa processing portals and official UAE immigration authorities.
• Airlines, hotel properties, licensed UAE tour operators, and travel insurance underwriters selected for your itinerary.
• Regulatory or law-enforcement authorities when strictly required by applicable law.

5. Document Security & Retention

Passport scans and identity documents are handled with strict confidentiality by trained visa specialists. We retain application records only for the duration necessary to complete your travel services, assist with repeat bookings or visa extensions, and satisfy statutory record-keeping requirements.

6. Your Privacy Rights

You have the right to request access to, correction of, or deletion of your personal data held by VISA Matata, subject to any legal or immigration record retention obligations. To exercise these rights, contact our Data Protection Desk at hello@visamatata.com.